Committed to Your Safety Through Transparent Medicine Monitoring

At Orion Pharma Ltd, patient safety and wellbeing are always our top priority. Guided by the Directorate General of Drug Administration (DGDA), our Pharmacovigilance system works continuously to monitor the safety, quality and effectiveness of every medicine we deliver. We follow both national and international standards to ensure complete trust and transparency in every step.

A Glimpse of Pharmacovigilance

Pharmacovigilance is the science and set of activities relating to the detection, assessment, understanding, and prevention of adverse effects or any other drug-related problems. Its core objectives are:

• To identify previously unrecognized adverse events or changes in the patterns of adverse effects
• To prevent harm from adverse events arising from the use of medicinal products
• To promote the safe and effective use of medicines by providing timely safety information to patients, healthcare professionals, and the community

Who Can Report?

• Healthcare professionals (doctors, pharmacists, nurses)
• Patients and caregivers
• Any individual or stakeholder who observes a potential medicine-related concern

What to Report?

We welcome reports of:

• Unexpected or harmful effects from medicines
• Suspected quality defects or inconsistencies
• Medication errors or unexpected treatment results

How to Report

If you experience or notice any side effects, medication errors, or product quality concerns related to any Orion Pharma Ltd product, help us uphold the highest standards of patient safety by reporting to us.

You can download and complete the official Yellow Card (Suspected Adverse Event Reporting Form) available on this page, then submit your report using any of the following easy methods:

• Email: Send the completed form or your report to pv@orion-group.net.
• Phone: Call our Pharmacovigilance Team at +8801897653131 (available 10:00 – 18:00, except Fridays and government holidays) for immediate assistance or urgent queries.
• Mail: Send your completed form or written report to:
  Pharmacovigilance Team,
  Product Management Department,
  Orion Pharma Ltd,
  153-154 Tejgaon Industrial Area,
  Dhaka-1208

Our Pharmacovigilance experts are always available to guide you through the reporting process and answer your questions. Detailed step-by-step instructions are also provided in every product leaflet and on the Orion Pharma website.

Your Privacy

All information you submit is handled with strict confidentiality and used solely for patient safety and regulatory improvement.

Our Pledge

Orion Pharma Ltd follows the Good Pharmacovigilance Practices (GVP) of Bangladesh and cooperates with healthcare providers and authorities to ensure ongoing product safety monitoring, risk management, and the highest standards of patient care.

Together, we can ensure safer medicines and healthier lives. If you notice any medicine-related problem, please report it promptly.

Your report matters—help us keep medicines safe for all. All information is kept confidential and is only used for pharmacovigilance and safety monitoring purposes.